Oh Golly.
Terms & Conditions
Grazing​ (1-9)
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1. DELIVERY & PICK UP
• Times are subject to availability. While we will do our best to accomodate specific time requests, it may not always be possible.
• An estimated timeframe will be provided in your quote for the requested date.
• Please ensure someone is available to receive the delivery. If no one is home, your order will be left at the front door at your own risk.
• In the event of unforeseen delays, we will notify you as soon as possible.
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Pick up: Mooroolbark, 3138. Full address will be provided in a confirmation email after payment is confirmed.
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2. COLLECTION & RETURN
• All items must be hand washed & thoroughly dried before being returned.
• Items must be returned in the same condition as received. Any missing or damaged items will be deducted from your bond. If the cost of replacement exceeds bond, additional charges will apply.
• Equipment must be returned within 3 days, unless other arrangements have been made in advance. Late returns may result in additional fees. Location: Mooroolbark 3138
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3. TRAVEL FEES
Free delivery suburbs; Mooroolbark, Chirnside Park, Croydon, Kilsyth & Lilydale.
Please note that Croydon South & Kilsyth South are not included in free delivery.
• Travel fees are calculated based on the distance, time & location of your event.
• Additional charges may apply for any special delivery requests, such as urgent or early morning (before 8am) deliveries
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4. PAYMENT & DEPOSIT
Payment accepted: Bank Transfer or cash
• For bank transfers, proof of payment is required once transaction is made.
Platter boards & grazing boxes: 50% deposit is required to secure your order. Full payment is required 48 hours before delivery or pick up.
Grazing Tables: $200 deposit ($100 non-refundable) is required to secure your date & time. Full payment is required 30 days before event. ​
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5. BOND
• A bond is required if your order includes the use of our equipment, and must be paid alongside the full payment.
​• The bond will be refunded after all equipment is returned, providing there are no damages or outstanding fees.
• Deductions may be made for any necessary repairs, replacements or late returns. In cases where an item is beyond repair, the bond may be forfeited entirely & additional charges will apply if the cost of replacement exceeds the bond amount.
6. CANCELLATIONS
In the unfortunate event you need to cancel your order / event:
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PLATTER / GRAZING BOX
Before 5 days Full Refund
Within 5 days Deposit Non-refundable
Within 48 hours No refund
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GRAZING TABLES / RUNNER
Before 30 days Full Refund (excl. $100)
Within 30 days Deposit non-refundable
Within 14 days No refund
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7. FOOD CONSUMPTION
• All food products should be consumed within 3 hours of delivery or set up of the grazing table. Any food consumed beyond this time should be disposed of or consumed at own risk.
• While we take great care in ensuring food safety, we do not accept liability for any illness, sickness or damage resulting from consumption that occurs outside of the recommended time or failure to follow food consumption guidelines.
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8. DIETARY REQUIREMENTS
At Oh Golly, we cater to a variety of dietary needs including, gluten-free, vegetarian, vegan, dairy-free & nut-free options
• While we adhere to strict cross-contamination practices, we cannot guarantee the complete absence of allergen traces due to shared kitchen facilities & product manufactures.
• It is the clients responsibility to inform their guests of this information to ensure their safety.
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9. OTHER
Each Oh Golly creation is one-of-a-kind & cannot be exactly replicated. Products may vary based on availability, seasonal stock & specific custom requests.
Event Hire (10 - 17)
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10. HIRE & USAGE
• All hire periods are subject to availability.
• Booking is not secure until deposit is confirmed.
​• Ensure extra precaution when hiring items & intend to use outdoors. Avoid setting up in weather conditions such as thunderstorms, strong winds & heavy rain. We do not offer refunds if items cannot be used due to the lack of an indoor back up plan.
• We strongly recommend using sandbags or weights to secure items, such as backdrops, especially for outdoor events. Please be aware that we do not provide these & we cannot be liable for any damage or accidents resulting from unsecured items.
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11. CHILD SUPERVISION
• The client acknowledges that children must be supervised at all times when in proximity to the hired items. We are not responsible for any injuries, accidents or damages involving children if proper supervision is not maintained.
• The client is responsible for notifying all attendees that children should not be left unsupervised with our items.
12. PICK UP REQUIREMENTS (read more)
• The client is responsible for ensuring that the vehicle used for items transport is suitable. Only covered vehicles are allowed unless prior approval is obtained.
• The client must provide appropriate protective materials such as blankets or bubblewrap to safeguard the items during transit.
• We reserve the right to refuse hire or pick up if the vehicle is deemed unsafe or unsuitable for transport.
• Items must be returned in same condition in which they were received. Any missing or damaged items will result in a deduction from the bond, with additional charges applicable if the replacement or repair cost exceeds bond amount.
•Items much be returned by the agreed-upon date & time. Late returns will result in additional charges.
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Our location: Mooroolbark, 3138. Full address will be provided in a confirmation email after payment is confirmed.
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13. COLLECTION & RETURN
• Items must be returned in same condition in which they were received. Any missing or damaged items will result in a deduction from the bond, with additional charges applicable if the replacement or repair cost exceeds bond amount.
•Items much be returned by the agreed-upon date & time. Late returns will result in additional charges.
• The client must ensure that all event hire equipment is ready for collection at the agreed-upon time.
• Clients are not permitted to dismantle event hire equipment without prior approval.
• Items must be cleaned. Any balloons, flowers & additional decor need to be removed prior to collection. Alternately a cleaning fee applies.
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14. DELIVERY & SET UP FEES
• Fees are calculated based on the distance, travel time, and the quantity & type of items hired.
• Special delivery requests, such as urgent or early morning hire (before 8am), may occur additional charges.
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15. PAYMENT & DEPOSIT
Payment accepted: Bank Transfer or cash
• Proof of payment needs to be provided upon transfer.
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Event Hire: 50% deposit required to secure your item & hire period. Full payment is required 30 days before event.
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16. BOND
• All hired items will require a bond alongside full payment.
​• The amount of the bond is determined dependant on each item, estimating $100-$250.
​• The bond will be refunded after the return or collection of items, providing there are no damages or outstanding fees. Deductions will be made for any necessary repairs, replacements, late returns or additional charges.
• Bond may be forfeited entirely if the item is beyond reasonable repair. Additional charges will apply if replacement of equipment exceeds bond amount.
17. CANCELLATIONS
In the unfortunate event you need to cancel your hire / event:
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Before 30 days Full Refund
Within 30 days Deposit Non-refundable
Within 48 hours No refund
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• Rescheduling is subject to availability of the requested items & services for the new date.